I would like to take this opportunity to share with you the business continuity plans we have in place during the current outbreak of COVID-19.
The health and wellbeing of our staff, business partners and customers is of paramount importance to us. As a company, we have been closely monitoring the situation and following all available advice from the World Health Organisation (WHO), Public Health England (PHE) and The Foreign and Commonwealth Office (FCO). All travel and meetings have been reviewed and will either take place virtually or postponed.
Our primary objective throughout is to ensure business continuity without jeopardising the health and safety of all those we work with and, to this end, we have established contingency plans. We hold a healthy level of stock of our main products which should minimise any impact of a supplier being directly affected by the virus. While restrictions to shipping services are outside of our control, we are closely monitoring any impact in this area and we do have access to a wide number of logistics providers and solutions.
We are able to operate most business functions remotely, in conjunction with a number of business partners that would, if necessary, be able to assist with the physical fulfillment of orders. In the case of technical assistance being required, we would continue to offer support via ‘phone, email and video conferencing while also having the ability to call upon fully qualified contractors in the event that a physical presence is required and it is deemed appropriate to do so.
Our airtime services are expertly supported by our partner, KVH, and they have also issued comprehensive continuity plans which aim to provide continuous best-in-class services during this challenging period.
With the plans we have in place, I currently assess the direct impact to our services as low. I do, however, recognise that this is a constantly changing picture and would like to assure you that the situation will continue to be monitored and any further updates issued as soon as possible if we feel there may be any change to that assessment.